Heka

Frequently Asked Questions

User profile

On Registration / Sign Up, app shows error "user already registered". What does this mean?
"Sign Up" process is used for new user registration purpose and is done only once using your email Id and mobile number. Once registered, user needs to use "Sign In" for Login purpose and can remain logged in always.
I have forgotten my password. How do I reset it?
Use "Forgot password" option in "Sign In" screen and change your password using OTP sent to your registered mobile number and registered email id.

Device addition

How do I add device in my Heka app?
After registration and completing home settings, app automatically takes the user to "Add Device" screen, or one can press ‘+’ sign on Home screen, at a later stage.
What is Device License key? Where do I find it?
Device License Key is the serial number of the Device and it’s available as QR code on Device or on its packaging or on device user manual package (QR code). It is the serial number of the device and it is available on the device itself (bar code or QR code) or device packaging (bar code) or on device user manual package (QR code).
- Split AC License key is the serial number of IDU (Indoor Unit) and it starts with HKS/HSV/HSX/HSW/HSY and ends with 5 digit numeric number xxxxx
- Window AC License key is the serial number of Window AC unit and it starts with HWX/HWY and ends with 5 digit numeric number xxxxx
- Air Cooler License key is the serial number of Air Cooler unit and it starts with LPBS/LPBI and ends with 5 digit numeric number xxxxx
Which Device will be added if I turn On two Smart Plugs or two Nook Devices at a time?
It is recommended that you switch On one Device at a time to configure. In case, two Devices are On, either one of those Devices will be added first. After addition, WiFi LED will become stable in the Device that is added.

WiFi Configuration for smart Devices

Do I need WiFi at home for Livpure Smart Devices?
To take full advantage of WiFi based Smart device and to control it from anywhere anytime, you need to configure it with WiFi.

Smart ACs can be used as a normal AC as well without using WiFi based features.
Smart Air Coolers can also be controlled via Bluetooth.
Smart Plugs can be used as normal Plugs without using WiFi based features.
Nook requires to be connected to WiFi to be used with your AC.

One can configure Smart WiFi devices with Home WiFi router, 4G routers (Jio, Airtel etc.), Fibre Network routers (ACT, Airtel, Jio etc.) or Mobile Hotspot, to provide internet connectivity to the device.
What are different ways to configure Smart Devices with WiFi?
There are many ways one can provide Internet access to Heka powered Device
- WiFi Router + Smart Phone with Heka App
- One Smart Phone as Hotspot / Router + Another Smart Phone with Heka App.You need two Smart Phones just for WiFi configuration purpose, while later you can create WiFi Hotspot with same credentials in the Smart Phone, which has Heka App & use it to control the Smart Device (provided Smart Device has internet connectivity by having the Smart Phone nearby).
Do I need to Delete my Device from App to change / update WiFi name & password, as done in other Apps?
No. One need not delete the Device in Heka app for updating or changing the WiFi details. One can go to App menu ➡ Settings ➡ WiFi Settings to reconfigure the Device.
How can I put my Smart Device into Hotspot / WiFi configuration mode? How do I verify that Device is ready for WiFi configuration?
We provide several smart Devices to our users
- AC/Air Cooler: Press HEKA button on respective Remote or on Air Cooler Device, 6 times quickly within a minute and you will hear two beep sounds from Smart Device (else repeat pressing HEKA button 6 times again). Now WiFi symbol/LED on Smart Device starts blinking slowly, this means Device is now in Hotspot mode.
- Smart Plugs: Hold the on/off button on Device for 5 seconds and blue light starts blinking twice, which means Device is ready for WiFi configuration
- Nook: Hold the RESET button on Device for 5 seconds and WiFi LED starts blinking twice, which means Device is ready for WiFi configuration
How do I connect Smart Devices with WiFi?
"Add Device" process automatically takes you to "WiFi configuration" process, whenever you register a Device in App.

For already added Devices, you can use Heka App ➡ Settings ➡ WiFi Settings menu.

Please follow the instructions shown on app screens. Please ensure that:
- Your Smart Device is in Hotspot mode,
- Use only 2.4 GHz WiFi, as Smart Devices do not connect with 5 GHz WiFi
- Mobile is also connected with WiFi you want Smart Device to connect to,
- Mobile data is disabled,
- GPS is enabled on your mobile, and
- You need to Allow app to access your mobile’s location.
As you progress, app will show your Home WiFi name (if not, press “Change WiFi”) and ask for its password. Once provided, app connects with Device and configures it.

After some time, app takes you automatically to Home screen, where you see all Devices. Touch the Device to open Device Control screen and you will see your Device is in connected / configured state and WiFi LED on Device would have been stabilised as well.

If Device Control screen shows Triangle image, it means either internet connectivity to device is missing or it is not yet configured / connected to WiFi. Refresh the screen and if it still shows Triangle symbol
- Check your Internet connectivity / WiFi router, if Device was already configured with WiFi
- If Device Hotspot is also available in WiFi network list of your Smart Phone, retry WiFi configuration through Heka App ➡ Settings ➡ WiFi Settings.
What does it mean if I get "Device not configured" error, after WiFi configuration process?
Please ensure that you are using 2.4 GHz WiFi and not 5.0 GHz. Please also ensure that your Smart Device is in Hotspot mode (Device Hotspot name must be coming in WiFi list on your mobile and WiFi LED must be blinking slowly or blinking twice) else put your Device into Hotspot mode.
If WiFi symbol/LED on Smart Device is blinking fast (as compared to Hotspot mode), or blinking once, what does that mean?
Fast blinking or once blinking WiFi symbol/LED means that it is searching for already provided WiFi SSID name & password, and not able to connect to it.
It could happen if
- provided SSID name or password to the Device are wrong (mis-spelled or small letters might have been used instead of capital letters etc.) or
- WiFi router or Mobile Hotspot is far away from the Device and so the WiFi signal strength is low near the Device or
- WiFi router is taking longer to authenticate the WiFi Device as it might be connecting to it first time.
What is the range of WiFi enabled Smart Devices, once connected to WiFi?
Internet range is unlimited. If Device is having WiFi /internet connection, you can control it from anywhere in the world using the App on Smart Phone with Data connectivity.

Livpure Smart AC Controls

What does it mean if I get errors like “server not responding” or “AC command failed”?
Please check your Mobile data connectivity & WiFi connectivity of AC Device, as home WiFi router may be down or working intermittently.
Can I run AC at 50% loading to save energy?
Heka technology provides you a great option to save energy. Use “Green Mode” (one of the 3 smart modes provided by Heka App) and it saves you energy using Artificial Intelligence algorithm. It considers human factors, climatic conditions and several sensors based data to save energy.
Do I need to control AC while using any Heka smart modes?
Not required. Whenever you use any of the 3 smart modes (Green, Heka, Magic), AI algorithm works on Heka cloud and controls your AC automatically. You have to only ensure that the data connectivity for your AC, through your home WiFi router, is available all the time.
Do I still need physical remote with Livpure AC if connected to WiFi?
Once you have configured or paired your AC with WiFi. All remote features are available on Heka app to control your AC from anywhere anytime.
How do I switch off display on Indoor Unit of AC?
You can switch off display on AC through AC Remote or Heka App – AC Control screen.
When I Switch On the AC using Remote, my AC Display switches ON again and creates so much light in the room during night. How can I avoid that light?
Please use Heka App on Smart Phone to Switch off AC, instead of using Remote. It keeps the previous status of Display and App will keep showing you the exact status of AC.

We have provided much more features on Heka App as compared to AC Remote, so that you do not even need to put batteries in AC Remote.
When I use Heka App and AC Remote both in general use with AC, every time I use Remote, my AC settings get disturbed. Why?
AC Remote keeps storing many commands in Remote Display and sends all of them to AC, at once, when only one parameter is changed. This changes the settings. Please use Heka App to enjoy all features on your Smart AC.

Livpure Smart Air Cooler Controls

What does it mean if I get errors like “server not responding” or “command failed”?
Please check your Mobile data connectivity & WiFi connectivity of Smart Device, as home WiFi router may be down or working intermittently, with which your Smart Device is configured.
Do I need to control Air Cooler while using Heka smart mode?
Not required. Whenever you use Heka smart mode, AI algorithm works and controls your Air Cooler automatically.
Do I still need remote with Livpure Air Cooler?
Air Cooler can be controlled via Heka App using Bluetooth or WiFi. All remote features are available on Heka app to control your Device.
- To control your Air Cooler via Bluetooth, you need to be in the visible range to Air Cooler, within the building.
- Once you have configured or paired your Air Cooler with WiFi, you can control Air Cooler from anywhere anytime.
Can multiple people control Livpure Air Cooler at the same time from Heka App?
Yes, however you need to control it via WiFi.
- Multiple people can install Heka App on their respective Smart Phones and login to the same User Account, using same credentials, with which account the Air Cooler was added in Heka App.
- As you have configured or paired your Air Cooler with WiFi, all users will be able to control Air Cooler from anywhere anytime & from any distance.
If you are controlling your Air Cooler via Bluetooth, only one user at a time can control it via Bluetooth.
- First user will have to disconnect his / her App from Air Cooler Bluetooth connection, then only the other user will be able to establish the Bluetooth connection and control it via Bluetooth.
- User can kill the App to disconnect the Bluetooth connection between mobile and Air Cooler
How can I switch control methods between WiFi and Bluetooth for my Air Cooler?
While adding an Air Cooler, you need to choose preferred way of controlling method, between Bluetooth and WiFi, based on which you will be taken to Configure WiFi screen or will be taken to Bluetooth control screen directly.
- You can use Settings button on Air Cooler control screen to switch between WiFi and Bluetooth
- If WiFi is not configured yet or App is not able to connect to Device using WiFi (may be Air Cooler is in HotSpot mode), then you will be taken to WiFi Configuration screen on selecting WiFi as control method
How do I switch off display on Air Cooler?
You can switch off display on Air Cooler through Heka App – Cooler Control screen, display button on Cooler front panel, and Cooler Remote.

Livpure Smart Plug Controls

What kind of electric loads I can connect to Smart Plugs?
Smart Plugs have maximum AC load specification and one should not connect any load beyond that limit
- 16A Smart Plug can be connected to a maximum AC electric load of 16A, such as Geyser, AC, Water motor, Room heater, EV charger etc., as long as they consume maximum 16A AC current.
- 10A Smart Plug can be connected to a maximum AC electric load of 10A, such as Light, Fan, RO without heater, Security alarm, Mobile charger, Laptop charger, WiFi Router, etc., as long as they consume maximum 10A AC current.
What do the LEDs indicate on Smart Plugs?
LEDs indicate the following status on Smart Plugs
- Blue WiFi LED Blinking twice indicates that Smart Plug is ready to be configured with WiFi
- Blue WiFi LED Blinking continuously indicates that Smart Plug is trying to connect to configured WiFi
- Blue WiFi LED is always ON, when 16A Plug is connected to WiFi, and Red LED indicates the 16A Plug’s ON/OFF status
- In case of 10A Smart Plug, Blue LED indicates the Plug’s ON/OFF status, once connected to WiFi.
When I use my 16A Plug with Geyser or AC, it is not reachable and if I don’t have access to App that time, how do I operate it?
There are many ways to operate Smart Plug
- One can use Alexa or Google Home or SIRI to operate the Smart Plug
- 16A Plug can also be operated by switching off & switching on quickly within 2 secs, from electric panel switch
- One can use the button available on the Smart Plug as well
What does the High & Low voltage shield mean on Smart Plug? How does that help?
Smart Plugs have settings on High & Low voltage shield or protection levels.
- By default there are settings, which will protect your expensive appliances connected to power through Smart Plug designed by Livpure Smart
- One can set the High or low voltage levels as desired by them, within the provided range
- Whenever input AC voltage levels cross the protection level, it cuts off the power to appliance. However one doesn’t have to worry about switching On the Smart Plug again. Once input AC voltage comes in operating range, Smart Plug automatically recovers the power to the appliance and ensures the continuity of required function.
- One can also change the recovery time as desired by them
Do I have to keep my Smart Plug always On from electric panel switch?
Yes and keep it connected with WiFi too. This ensures that one can operate the Smart Plug through Schedules, Timers, App or Voice commands any time.
I have used Timer to switch On the Smart Plug, but I could not find Switch Off time and I had to switch it Off using App. Where can I find Switch Off time as well for Timer?
Please use Time based schedules to keep the Smart Plug On or Off, for a time window. Timer is meant only for taking one action (On or Off), after specific duration from current time.
What happens if my internet was down, when the Smart Plug was to be switched On automatically, as per set schedule or Timer? Will it still switch On my Smart Plug at that time?
Yes. Provided your Smart Plug was connected to WiFi when schedule/Timer was created or at least connected once to the internet, after you had created the schedule/Timer through App and provided there was no power failure.
My WiFi router is quite unstable and keeps going down frequently. Can I still use Schedules for automation?
Yes. One can create or edit the schedules for automation at any time and it gets synchronized with the respective Smart Plug, whenever that Device connects to internet (WiFi router). The Device keeps time as long as it is powered On. After power Off, internet connection is required once to get synchronized.
My WiFi was down one day for 5 hours. Will app still show the complete usage and power consumption for my Smart Plug, for that day?
Yes, app will show you the total usage and power consumption for that day, within the accuracy limits. You are using a real Smart Plug that keeps track of power usage and time, even if it is temporarily out of Internet, provided you do not switch off the Plug completely in between.

Livpure Smart Devices General Information

How does Smart Device work from my Mobile App?
Please download Heka App from Android PlayStore or Apple App Store (based on your mobile). Register yourself and then add your Smart Device in Heka app. Post that configure Device WiFi to connect it to Home WiFi. Once configured, now your Device can be controlled via mobile app, from anywhere, any time and from any distance.
What is HEKA Technology for Smart AC?
Heka technology provides three Smart Modes, namely Heka, Green and Magic. In starting, Heka uses the location based climate comfort model for users. Thereafter, Heka uses Artificial Intelligence (AI) & Machine Learning (ML) to adapt to user’s comfort levels automatically, as users start using their AC.

Once any one of the Smart Mode is enabled, the Smart AC automatically maintains the comfort levels required for user and continuously keeps learning to make it more effective.
- Green mode : Green mode delivers energy efficiency
- Heka mode : Heka mode optimises energy efficiency and comfort
- Magic mode : Magic mode delivers comfort
What is HEKA Technology for Smart Air Cooler?
Heka technology provides “Heka” smart mode for Air Cooler, which uses location based climate comfort model, AI and ML algorithms to sense the temperature and humidity of the room, and activates the circulation pump only when necessary, thereby deliver cooling with optimal water usage.
How does my AC or Air Cooler know when I am in the Room and what does it do?
AC or Air Cooler does not have any special sensors to check your presence in room.
Does my Mobile App also act as a Remote?
Yes, With Heka App on your mobile, you carry everywhere more power than a remote. Heka App lets you control all parameters of Smart Device. You can add multiple Smart Devices on the same App (as many as you buy) & control them from anywhere and anytime. You can automate your Smart Devices using Schedules on Heka App.
Is the Mobile App the only method of controlling the Smart Device’s settings?
No. Livpure Smart Devices can be controlled via multiple ways…
- HEKA App that installs on your mobile (controls via WiFi, except Air Cooler which can be controlled via Bluetooth as well)
- Voice control through Alexa, Google Assistant / Google Home and SIRI
- Standard Remote control (if provided with Device, e.g. AC, Air Cooler)
- Buttons available on Smart Devices (e.g. on/off button on Smart Plugs, several buttons on Air Cooler)
How do I know if there is a fault or an issue with my Smart Device?
The HEKA App detects any faults or service requirements for AC & Air Cooler, and sends the alerts to the Service team automatically.
One can also send Problems & Suggestions to Product Team through App, on any product.
Can I schedule the Smart functions in my Smart Device other than the pre-set automated functions?
Yes, you can setup multiple Smart Schedules to automate all your needs with regard to your Smart Devices’ controls. You can turn On/Off your Smart Device with required settings at any particular time as well as for a time window daily, or repeat on specific days on schedule. Can do the same with Geo Fence as well.
How does my AC also act as an Air Purifier and what all does it cleanse from the air?
Livpure AC’s EGAPA™ filter, which is specially made for activated carbon, not only gives you the purest air but also removes dust, pollen, ammonia, smoke and ozone present in indoor environment. It also kills harmful bacteria and fungus.

Schedules to automate Smart Devices

How to create various Schedules/Scenes in Heka App?
Schedules/Scenes are very easy to make and are of three types.
- Time based schedules
- Device based schedules
- Geo Fence based schedules
Schedule/Scene can be setup for a specific date or repeat on selected days of the week, while controlling multiple devices available in your Heka app.

It requires stable Internet connection to your Smart Device, for Heka Cloud to send commands to your Smart Device, as per the settings chosen by you while creating & executing it.

Time based Schedules/Scenes are defined for either START TIME or TIME RANGE.
- START TIME schedule/scene starts at a particular time and continues with the settings, unless Devices are controlled through some other action (Voice commands, App, other schedules, Remote if applicable, Device buttons if applicable etc.)
- TIME RANGE schedule starts at defined time (defined by user as START TIME)with the settings on multiple Devices, and ends at defined time (defined by user as END TIME). E.g. A PARTY (scene) can be started using this feature to switch On special lights, Music system, AC etc., in Living room.
  - a. State of Devices changes at START TIME, as per the schedule definition.
  - b. Sate of Devices comes back to the previous state at END TIME, depending upon whatever was the state before START TIME.
- Can be programmed to repeat for multiple days of the week or programmed for a specific date
Device based schedules/scenes are defined for a TIME RANGE.
- Activated between a defined time window only, which can be 24 hours window as well
- Executed based on On/Off action, on a specific Smart Device in Heka App e.g. a particular light can be used to trigger Good Night scene (whenever someone switches Off Good Night light, it also switches Off all other lights & TV at home, and switches On the AC & Night Light in bedroom)
- Can be programmed to repeat for multiple days of the week or programmed for a specific date
Geo fence schedules/scenes are defined for Arriving at or Leaving from Home.
- Activated for a time window only, which can be 24 hours window as well
- Activated for a single Geo Distance (default Geo distance is 0.5 Km)
- Can be programmed to repeat for multiple days of the week or programmed for a specific date
Schedules/Scenes are much more powerful than the Timer ON / OFF functions in AC or Air Cooler.
- If user wants to switch ON the device at an event, schedule provides options to user to select the settings, with which Device should Turn ON at scheduled time. The user can define similar settings, for multiple Devices within same schedule/scene.
- If user wants to change only some settings at an event (while your Device is already ON), TIME RANGE schedule/scene provides options to user to select those settings with ON condition, and comes back to original settings at the END TIME of TIME RANGE schedule/scene. This helps user to automate multiple Devices of any types, and with different settings on each.
Why do I see only one action on my Device, while I have schedules to make different actions at the same time?
Please avoid Time Overlaps between schedules as actions will happen as per schedules and will confuse users.

E.g. if a schedule’s end time is 4.05 PM, start time of another schedule should not be 4.05 PM. There must be a difference of 1 minute at least, while it is recommended to have minimum 5 minutes difference to be able to see the change in action on Device.

Using Alexa Device or Alexa App

How can I use Alexa to voice control my Smart Devices in Heka App?
To voice control through Alexa, one needs to do the followings
- Device must have been added in Heka App & controllable from that account
- Device must have been configured & connected to WiFi
- Link Heka App with Alexa, using the link available in Heka App menu
- Once linked, you can start sending Voice commands to Devices available in Heka App through Alexa
- Examples of Smart AC Voice commands from Alexa
- Examples of Nook (AC controls) Voice commands from Alexa
- Examples of Smart Plug Voice commands from Alexa

Using Google Home / Google Assistant App

How can I use Google Home or Google Assistant to voice control my Smart Devices?
To voice control through Google Home, one needs to do the followings
- Device must have been added in Heka App & controllable from that account
- Device must have been configured & connected to WiFi
- Link Heka App with Google Home, using the link available in Heka App menu
- Once linked, you can start sending Voice commands to Devices available in Heka App through Google Home
- Examples of AC Voice commands from Google Home
- Examples of Nook (AC controls) Voice commands from Google Home
- Examples of Smart Plug Voice commands from Alexa

Using SIRI

How can I use SIRI to voice control my Smart Devices?
To voice control through SIRI, one needs to do the followings
- Device must have been added in Heka App, configured & connected to WiFi, and controllable from that account
- User need to create shortcuts in iPhone to give voice commands through SIRI
- User can define multiple shortcuts for a Device to control via SIRI
- Once completed, you can start sending Voice commands to Devices through SIRI
- Examples of Smart AC Voice commands from SIRI
- Examples of Nook (AC controls) Voice commands from SIRI
- Examples of Smart Plug Voice commands from SIRI